College Street Leigh Lancashire WN7 2RB
How Do I...?
- Join The Practice
- Get An Appointment
- Get An Urgent Appointment
- See a Dr When You Are Closed
- Request a Visit
- Telephone a Doctor
- Make a Complaint
- Get My Results
- Access My Records
Problems
Practice Information
Problems
'I had to wait half an hour'
We never know what kind of problems are going to be presented to us. Some can
take a lot of sorting out and require longer than the allotted time. We cannot just tell a patient 'your time is up'. We would give that time to you if you needed it. Please be patient with others.
'I never see the doctor on my medical card'
That is up to you. You can see any doctor you please subject to availability. Any of the partners can be 'your doctor' irrespective of the doctor named on your medical card. There might be one you feel more comfortable with than the others. Go to that one, nobody minds.
'He made me come to the surgery'
With modern transport it is possible for most people to come up to the surgery, even children with temperatures who we can arrange to see on arrival. A far greater number of patients can be given quick attention this way.
'I can never get through. They won't answer the telephone'
However many telephone lines we have, however many receptionists, there will never be enough for the busiest times of the week, and we cannot always tell when those busiest times will be. If you ring to get an appointment just after 8.00am on a Monday morning you will quite likely find the number engaged. Don't give up, just dial the number a few more times and you will slot in. Better still, if the matter is not urgent, leave it until a little later when the phone is not so busy.
'I had to pay'
Most services offered carry no charge, but some do involve a fee as set down by the BMA. These include private medicals, HGV, pre-employment, fitness for sporting
activities such as sub-aqua diving etc, private certificates, private medical care forms, vaccination certificates, passports and various other documentation not covered under General Medical Services.